A User-oriented UI/UX Application Design Using The Integration of Quality Function Deployment (QFD) and Design Thinking Methods
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Abstract
UI / UX is essential in designing an application or website due to its impact on the user. With a decent and user-oriented UI/UX, users will experience high conformance and interact easily with the application or website, hence increasing the intensity of product usage and providing a better experience for users. However, the users' requirements are often neglected, making it difficult for the applications or websites to obtain a constant user number. Furthermore, this research aims to create a novel method to design UI/UX for CRM, which aligns with the needs and specifications of users. The data are collected using primary data through direct observation and questionnaires at an IT company called Numazu and its users. These data aim to measure and determine user needs and expectations by the integration of the Design Thinking and Quality Function Deployment (QFD) method. This research contributes to creating innovative and user-relevant UI/UX design methods, especially for CRM systems. The findings of this research also show an improvement in user experience through a user-oriented UI/UX design.
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License and Copyright
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c): Robby Koswara, Fakhri Ikhwanul Alifin (2024)
How to Cite
Koswara, R., & Alifin, F. (2024). A User-oriented UI/UX Application Design Using The Integration of Quality Function Deployment (QFD) and Design Thinking Methods. MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering, 6(1), 85-100. https://doi.org/10.46574/motivection.v6i1.308
References
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[2] F. I. Alifin, R. A. Rahma, I. Sadidan, and R. Fitriani, “Quality improvement of food products using taguchi method : a study in a bread product SME,” vol. 15, no. 2, pp. 121–132, 2023.
[3] Eric Verzuh, The fast forward MBA in project management. United States: John Wiley & Sons Inc, 2008.
[4] K. M. P. Escanillan-Galera and C. M. Vilela-Malabanan, “Evaluating on User Experience and User Interface (UX/UI) of EnerTrApp a Mobile Web Energy Monitoring System,” Procedia Comput. Sci., pp. 1225–1232, 2019, doi: 10.1145/1753196.1753203.
[5] F. Yu et al., “Innovative UX Methods for Information Access Based on Interdisciplinary Approaches: Practical Lessons from Academia and Industry,” Data Inf. Manag., vol. 4, no. 1, pp. 74–80, 2020, doi: 10.2478/dim-2020-0004.
[6] E. E. G. Buis, S. S. R. Ashby, and K. K. P. A. Kouwenberg, “Increasing the UX maturity level of clients: A study of best practices in an agile environment,” Inf. Softw. Technol., vol. 154, no. September 2022, p. 107086, 2023, doi: 10.1016/j.infsof.2022.107086.
[7] F. Tjiptono, D. Adriana, and G. Chandra, “Pemasaran Strategik,” Yogyakarta Andi, no. January 2013, 2018.
[8] Don Norman, The design of everyday things. New York: Basic Books, 2013.
[9] A. Liu and S. Lu, “Functional design framework for innovative design thinking in product development,” CIRP J. Manuf. Sci. Technol., vol. 30, no. 2019, pp. 105–117, 2020, doi: 10.1016/j.cirpj.2020.04.008.
[10] A. Sabika, F. Wahid, F. Saphira Farhani, and N. Setiani, “Rancang Purwarupa Aplikasi UniBook Menggunakan Metode Pendekatan Design Thinking,” Ranc. Purwarupa Apl. Unib. Menggunakan Metod. Pendekatan Des. Think., no. Agustus, p. 5, 2017, [Online]. Available: http://www.marketeers.com
[11] K. S. Sadewa I, “Analisis Dan Perancangan Sistem Informasi UnitKegiatan Mahasiswa (Ukm) Berbasis Web PadaUniversitas Batanghari,” J. Manaj. Sist. Inf., vol. 1, no. 2, pp. 135–146, 2016.
[12] D. H. Ballard and C. M. Brown, Computer Vision. 1982.
[13] M. Burns, “Cyber Physical Systems and Internet of Things in Industry,” pp. 2839–2840, 2019, doi: 10.1109/iecon.2018.8591610.
[14] A. Qurrata, P. Deoranto, and M. Effendi, “Analisis Faktor yang Mempengaruhi Kualitas Keripik Kentang Gizi Food Menggunakan Metode Quality Function Deployment (QFD) (Studi Kasus di UKM Agronas Kota Batu),” J. Skripsi, vol. 3, no. 1, pp. 1–9, 2014.
[15] T. Wijaya, “Aplikasi QFD Dan Kano,” Manaj. Kualitas Jasa., pp. 61–63, 2018, [Online]. Available: http://staffnew.uny.ac.id/upload/197907162014041001/pendidikan/BUKU MKJ 2018.pdf
[16] T. Ibrahim and A. Rusdiana, Manajemen Mutu Terpadu (Total Quality Management). 2021.
[17] M. W. Nugroho and S. Susilowati, “Pendekatan House Of Quality (HOQ) Terhadap Kinerja Jalan dengan Metode Quality Function Deployment (QFD),” Briliant J. Ris. dan Konseptual, vol. 7, no. 3, p. 785, 2022, doi: 10.28926/briliant.v7i3.998.
[18] W. E. Hick, “On the Rate of Gain of Information,” Q. J. Exp. Psychol., vol. 4, no. 1, pp. 11–26, Mar. 1952, doi: 10.1080/17470215208416600.
[19] F. Marinello, M. Atzori, L. Lisi, D. Boscaro, and A. Pezzuolo, “Development of a traceability system for the animal product supply chain based on blockchain technology,” Precis. Livest. Farming 2017 - Pap. Present. 8th Eur. Conf. Precis. Livest. Farming, ECPLF 2017, no. September, pp. 258–268, 2017.
[20] W. Lidwell, K. Holden, and J. Butler, Universal principles of design. 2003.
[21] R. Cui, G. Allon, A. Bassamboo, and J. A. Van Mieghem, “Information sharing in supply chains: An empirical and theoretical valuation,” Manage. Sci., vol. 61, no. 11, pp. 2803–2824, 2015, doi: 10.1287/mnsc.2014.2132.