MUSLIM, M.; GIATMAN, M.; SYAH, N.; MILANA, M.; PURWANTO, W.; PUTRA, D.; ZIKRI, Z. Customer Satisfaction is Part of Industrial Business Excellence in the Industrial Revolution Era 4.0. MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering, v. 5, n. 2, p. 217-232, 8 mar. 2023.